Refund policy
We offer a 30-day change-of-mind return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be unused, in the same condition in which you received it and, where reasonably possible, in its original packaging. You will also need to provide your receipt, order confirmation or another acceptable form of proof of purchase.
To request a return, please contact us at hello@dadcertified.store with your name, order number and the reason for your return.
If your return is accepted, we will provide instructions explaining how and where to send your item. Items returned without first requesting and receiving return approval may not be accepted.
For approved change-of-mind returns, the customer is responsible for the cost of returning the item. Original shipping charges and return shipping costs are not refundable unless required by applicable law.
You can contact us with any return-related question at hello@dadcertified.store.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if an item is damaged, faulty, materially different from its description or if you receive the wrong item.
Please include your order number and, where practical, clear photographs showing the item and the issue. We may need to assess the item before confirming the appropriate remedy.
If an item does not satisfy an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and applicable law.
If we confirm that an item is faulty, damaged or incorrect, we will reimburse reasonable return postage costs you have incurred or provide another appropriate return arrangement. Please retain any postage receipts.
Exceptions and Non-Returnable Items
We do not accept change-of-mind returns for:
- custom, personalised or specially ordered products;
- gift cards; or
- sale or clearance items.
Please contact us if you have questions about whether a particular item is eligible for return.
These exclusions apply only to voluntary change-of-mind returns. They do not exclude or limit any rights you may have where an item is faulty, damaged, incorrectly supplied or otherwise fails to satisfy an applicable consumer guarantee.
Exchanges
To request an exchange, please contact us at hello@dadcertified.store.
Where an exchange is approved for a change-of-mind return, the fastest option is generally to return the original item and place a separate order for the replacement item once the return has been accepted.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund, store credit or another suitable option.
Refunds
We will notify you after we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account will depend on your bank, card issuer or payment provider.
For voluntary change-of-mind returns, original shipping charges are not refundable. Return shipping costs are also the customer’s responsibility unless otherwise agreed or required by applicable law.
If more than 10 business days have passed since we confirmed that your refund was processed, please contact us at hello@dadcertified.store.
Australian Consumer Law
Our voluntary 30-day change-of-mind return policy is additional to, and does not replace or limit, any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.
Goods sold to Australian consumers come with consumer guarantees that cannot be excluded. Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation if a product fails to satisfy an applicable consumer guarantee.
The 30-day return period, original-packaging requirements and exclusions stated in our change-of-mind policy do not apply where they would unlawfully restrict your consumer guarantee rights.