Shipping policy
Pre-Orders
Orders containing pre-order items will be held until all items are in-stock and ready to send. If you want each individual item to arrive as soon as they are available, please separate your order into multiple orders. If you have already placed your order as one single order, contact us to see if it can be split.
Please check the pre-order item's product page for up-to-date estimated shipping dates.
United States Shipping
US orders are stocked in and shipped from within the USA via USPS Priority Mail. Shipping is free on all US orders of the Dadventure Deck. Most in-stock US orders are dispatched within 1 business day and typically arrive within 1–3 business days of dispatch. Pre-order items are scheduled to ship by June 12, 2026, in time for US Father's Day on June 21, 2026. Delivery times are estimates and may be affected by carrier delays, especially during peak periods, so please order early. You'll receive a tracking number by email once your order ships.
Same Business Day Dispatch*
*Domestic orders placed before 11:00 AM on business days are usually shipped the same day. Otherwise, most domestic orders are shipped the next business day. All orders containing in-stock items are usually processed and delivered within the times suggested in the table at the bottom of this page. Delivery times include processing and shipping. During peak sales season, orders can be delayed so we encourage you to order as early as possible. You will receive an email notifying you when your order has shipped. If you have not been notified within the expected timeframe, please reach out to us so we can investigate.
Australia Shipping
See the below table for FLAT RATES for shipping within Australia:
|
Shipping Method
|
Order Value
|
Price
|
|
Standard
|
More than $120.00
|
FREE
|
|
Standard
|
Less than $120.00
|
$10.50
|
|
Express
|
More than $120.00
|
$12.00
|
|
Express
|
Less than $120.00
|
$16.50
|
International Shipping (New Zealand, Canada, United Kingdom and Europe)
We offer international shipping from Australia to some countries including New Zealand, the United States of America (USA), Canada, the United Kingdom and parts of Europe and Asia as well as Israel and the UAE. If you would like to order from a different country or live in Europe or Asia and your country is not showing at checkout, please contact us to see what we can do.
Shipping charges for international orders and estimated delivery times are shown in the table below or calculated at checkout based on weight.
Your order may be subject to import duties and taxes (including GST or VAT), which are incurred once a shipment reaches your destination country. Dad Certified is not responsible for these charges if they are applied and they are your responsibility as the customer.
|
Shipping Method |
Estimated Delivery Time |
Price |
|
Standard (New Zealand) |
6-20 business days* |
Flat Rate: $14 AUD |
|
Express (New Zealand) |
2-6 business days* |
Flate Rate: $22 AUD |
| DHL (Rest Of The World) | 6-27 business days* | Weight Based: Calculated At Checkout |
*Delivery times are an estimate only and may be affected by shipping network delays. To see up-to-date information on international delays click here.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available after receiving your tracking number.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us. Please see our full returns policy for further details.
Australian Delivery Times by Postcode
*This is a guide only and we cannot guarantee delivery times. Timeframes are in business days (and exclude weekends and public holidays). Check up-to-date information on national shipping delays here.