Shipping policy

Same Day Dispatch (For Order Placed Before 10am Sydney Time)*

Most domestic orders are shipped the same day if the order is received before 10am Sydney time. Otherwise, your order will be shipped the next business day. All orders containing in-stock items are usually processed and delivered within the times suggested in the table below. Delivery times include processing and shipping. You will receive an email notifying you when your order has shipped.

Domestic Shipping Rates and Estimates (Australia)

See the below table for flat rates and estimated delivery times to metro areas:

Shipping Method	Estimated Delivery Time	Order Value	Price
Standard	3-8 business days*	>$150	FREE
Standard	3-8 business days*	<$150	$10.50
Express	1-4 business days*		$16.50

*Delivery times are an estimate only and may be affected by shipping network delays. To see up-to-date information on national delays click here.

International Shipping (New Zealand, United States, Canada, United Kingdom and Europe)

You can now order our Dadventure Diary - Box Set on Amazon in North America here: https://www.amazon.com/dp/B0BH7YQ3R2/

We offer international shipping from Australia to some countries including New Zealand, the United States of America (USA), Canada, the United Kingdom and parts of Europe, Asia and Israel and the UAE. If you would like to order from a different country, or if you live in Europe or Asia and your country is not showing at checkout, please contact us to see what we can do.

Shipping charges for international orders and estimated delivery times are shown in the table below. 

Your order may be subject to import duties and taxes (including GST and VAT), which are incurred once a shipment reaches your destination country. Dad Certified is not responsible for these charges if they are applied and they are your responsibility as the customer.

Shipping Method	Estimated Delivery Time	Price
Standard (New Zealand)	6-20 business days*	$14 AUD
Express (New Zealand)	2-6 business days*	$22 AUD
Standard (Rest Of The World)	6-27 business days*	$22 AUD

*Delivery times are an estimate only and may be affected by shipping network delays. To see up-to-date information on international delays click here.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available after receiving your tracking number. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Pre-Orders

Orders containing pre-order items will be held until all items are in-stock and ready to send. If you want each individual item to arrive as soon as they are available, please separate your order into multiple orders. If you have already placed your order as one single order, contact us to see if it can be split. 

Please check the pre-order item's product page for up-to-date estimated shipping dates.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us. Please see our full returns policy for further details.