Shipping policy

Where We Ship From

Dad Certified ships from Sydney, Australia, and Kansas, USA.

• Our full product range is stocked and shipped from Sydney, Australia.
• Our Dadventure Deck is currently the only product also stocked and shipped from Kansas, USA.

The fulfilment location and shipping options available for your order will be confirmed at checkout. Orders containing products stocked in different locations may be sent in separate parcels and may generate separate shipping confirmation and tracking emails.

Shipping Within Australia

Same-Business-Day Dispatch

Australian orders placed before 11:00 am AEST/AEDT on a business day are usually dispatched on the same business day.

Orders placed after 11:00 am, or on a weekend or public holiday, are usually dispatched on the next business day. Same-business-day dispatch is not guaranteed and may be affected during peak sales periods or by circumstances outside our control.

Australian Shipping Rates

Australian Delivery Estimates

For the most relevant delivery estimate, enter your delivery postcode into the delivery estimator at the top of our website. This will provide an estimated delivery date based on your location and the shipping method selected.

Delivery estimates are a guide only and are not guaranteed. Regional and remote locations may take longer, and delivery may be affected by carrier delays, severe weather, public holidays and peak shopping periods.

Shipping to the United States

Customers in the United States can order the Dadventure Deck shipped from within the USA or, where available at checkout, order products from our wider range shipped from Sydney, Australia.

The Dadventure Deck is sent from our US warehouse using a tracked US postal service. You will receive a tracking number by email once your order has been dispatched.

Products other than the Dadventure Deck are shipped from Australia, generally using Australia Post International Standard or another tracked international service displayed at checkout.

If your US order contains a Dadventure Deck and products from our Australian range, your order may be divided into two separate shipments. The Dadventure Deck may be dispatched from the USA, while the remaining products are dispatched from Australia. These parcels may arrive at different times, and you may receive a separate tracking email for each shipment.

The shipping origin, available delivery service and applicable shipping charge will be confirmed at checkout.

Shipping to New Zealand and Other Countries

We ship from Sydney, Australia, to selected international destinations. The countries currently available for delivery will be shown at checkout.

International delivery estimates apply between major metro areas and do not include time spent in customs. Regional and remote destinations may take longer.

International delivery availability can change due to carrier restrictions or service disruptions. If your country is not available at checkout, please contact us to ask whether another delivery option may be available.

Import Duties, Tariffs and Taxes

Orders shipped internationally may be subject to import duties, tariffs, taxes, GST, VAT or customs processing charges when they enter the destination country.

Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge and are the customer’s responsibility. Dad Certified does not control these charges or determine how much they may be.

Delivery Estimates and Delays

All stated delivery times are estimates only and are measured in business days, excluding weekends and public holidays.

Delivery estimates begin after an order has been dispatched. They do not include order-processing time, time spent in customs or delays caused by an incorrect or incomplete delivery address.

Orders may take longer during major sales, seasonal peaks, public holidays, customs processing, severe weather, postal network disruptions or other circumstances outside our control. We encourage customers to order early when purchasing for a particular date or occasion.

For current Australia Post service information, please see the domestic service updates or the international delivery times and destination guide.

How Do I Check the Status of My Order?

When your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link.

Please allow up to 48 hours after receiving your shipping confirmation for the carrier’s tracking information to become available or update.

If your order has not arrived by the end of its estimated delivery window, or its tracking has not updated for an extended period, please contact us with your name and order number so we can investigate.

Pre-Orders

If a product is offered for pre-order, this will be clearly stated on the product page together with the current estimated dispatch date.

Orders containing both in-stock and pre-order products will generally be held until all products are in stock and ready to be dispatched together.

If you would prefer each product to be dispatched as soon as it becomes available, please place the products in separate orders. If you have already placed a combined order, please contact us to ask whether it can be divided into separate shipments.

Any pre-order dispatch date is an estimate and may change due to manufacturing, freight, customs or other delays outside our control. Please refer to the relevant product page for the latest information.

Refunds, Returns and Exchanges

We accept returns requested within 30 days after delivery, provided the item is unused and remains in its original condition.

Once an eligible return has been approved and received, we will refund the applicable order amount. Return shipping costs are the customer’s responsibility and are not refundable, except where required by applicable consumer law or where an item is faulty, damaged or incorrect.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photographs showing the item’s condition. We assess these matters individually and will work with you towards an appropriate solution.

For complete information about returns, refunds and exchanges, please see our Refund Policy.

If you have any other questions about shipping or delivery, please contact us.